Henny Penny

A Beginner’s Guide to HP Sales Northeast Service Department

October 10, 2024 By Corey Meyers

When it comes to maintaining commercial foodservice equipment, having a reliable service partner is critical. At HP Sales Northeast, our service department stands out by offering comprehensive support, factory-trained expertise, and competitive rates.

If you’re new to managing foodservice equipment or looking for a better service solution, this guide will walk you through what makes our service department the right choice for your business.

What Sets HP Sales Northeast Apart?

Service Excellence from Day One

When it comes to commercial equipment in the foodservice industry, service is not just about fixing things when they break. At HP Sales Northeast, we believe in proactive support from day one. As an authorized distributor of industry-leading brands like Henny Penny, we offer the best of both worlds: high-quality equipment and a service department that knows these machines inside and out.

Our service team, including HP Sales and our in-house network of service providers, is factory-trained to handle the most advanced equipment. They undergo rigorous annual testing to maintain their certification, ensuring they stay up-to-date with the latest industry standards. This means our technicians not only understand how these machines work but know how to get the most out of them, keeping your kitchen productive and profitable.

Why Regular Maintenance Matters

Proactive Care Equals Longer Equipment Life

Regular maintenance is key to extending the lifespan of your commercial foodservice equipment. Think of it like caring for a car—you wouldn’t skip oil changes or tire rotations. Similarly, our service department focuses on preventative maintenance, ensuring that your fryers, ovens, and other essential machines are always in peak condition.

During routine check-ups, our factory-trained team inspects for signs of wear and tear, replaces high-wear parts, and cleans critical components. Our technicians arrive with fully stocked vehicles, so they have the necessary parts to address issues immediately. This proactive approach helps avoid costly breakdowns and keeps your equipment running smoothly, saving you from paying for multiple service visits.

The Importance of Quick Response Times

Minimizing Downtime to Keep Your Kitchen Moving

One of the biggest challenges in foodservice is dealing with equipment failures during peak hours. That’s where HP Sales Northeast shines. Our service department prides itself on rapid response times, with a 90% first-time fix rate. Because our technicians carry a wide array of replacement parts, we can resolve most issues on the first visit, reducing the disruption to your operations.

In contrast, many other service providers rely on third-party technicians who often need to consult the manufacturer for every little issue. They don’t stock parts in their vehicles, which means they have to make multiple trips—resulting in more downtime and more service calls. We’ve seen customers pay up to three times what they were originally quoted, just because a simple issue required multiple visits. Our approach is different: we aim to get the job done right the first time.

24/7 Support for Peace of Mind

Technical Support Anytime You Need It

Running a foodservice operation doesn’t follow a 9-to-5 schedule, and neither does HP Sales Northeast’s service department. We offer 24/7 technical support, ensuring that help is always just a phone call away. Our support line connects you to experienced technicians who can guide you through troubleshooting steps or dispatch a team member if on-site assistance is needed.

This round-the-clock availability is especially valuable for those unexpected emergencies. Whether it’s a fryer that’s not heating properly or a combi oven showing error codes, our team is ready to help you get back on track. We understand that in the foodservice world, time is money—and we’re committed to saving you both.

Tailored Service Plans for Your Needs

Customized Solutions for Different Operations

Every kitchen is different, and so are the service needs of each foodservice business. At HP Sales Northeast, we offer customized service plans tailored to your specific requirements. Our plans range from basic preventative maintenance to more comprehensive options that include scheduled inspections, part replacements, and in-depth cleaning.

We work closely with our clients to understand their operational challenges and recommend a plan that fits their budget and equipment needs. By partnering with us, you can ensure that your equipment gets the care it needs without any unnecessary extras. Our competitive rates ensure that you get the best value for your investment, while our thorough service keeps unexpected costs at bay.

Real-World Success Stories: How Our Service Makes a Difference

Case Studies from Our Customers

Many of our clients have experienced firsthand how our service department can transform their foodservice operations. From small independent restaurants to large regional chains, our expertise has helped businesses save time, reduce costs, and keep their kitchens running at full speed.

For example, one of our customers, a high-volume QSR, found that our maintenance services doubled the lifespan of their fryers. By keeping their oil management system clean and replacing key components before they failed, we helped them save thousands on repairs and avoid unexpected downtime. Another client, a convenience store chain, appreciated our ability to provide hands-on training for their team, ensuring that their staff could quickly adapt to new Henny Penny combi ovens with minimal disruption.

Break Up with Breakdowns

Partner with Henny Penny

From the reliability of Henny Penny experts to in-house test kitchens and complimentary training, you’ll receive hands-on support before, during and after installation. Authorized distributors like us also provide responsive service, readily available replacement parts, and preventative maintenance.

Partnering with HP Sales Northeast for Seamless Service

At HP Sales Northeast, we believe that great service is about more than just fixing things—it’s about building a partnership that helps your foodservice business thrive. With our factory-trained technicians, fully stocked vehicles, competitive rates, and commitment to quick response times, we ensure your commercial equipment gets the care it deserves.

We make it easy to focus on what you do best—delivering delicious food to your customers—while we take care of the rest. Ready to experience the difference for yourself?

Contact HP Sales Northeast today and see how our dedicated service team can keep your foodservice equipment running smoothly.

The Henny Penny Difference:
Unmatched Service and Reliability

Online Resources:

Henny Penny offers many online support resources for you to take advantage of.

Henny Penny Help (Parts Information)

Online Technical Support Center

Technical Training Home Page

Warranty Registration/Status by Serial Number

Henny Penny Equipment Manual Search

Schedule a Service Call Today

Yellow and Blue Modern Electrician Service Facebook Cover

A Beginner’s Guide to HPNE Service Download

Fighting Foodservice Inflation

October 7, 2024 By Corey Meyers

Rising Costs, Labor Shortages, and How Henny Penny Can Help.

Restaurants are still feeling the squeeze of foodservice inflation, supply chain delays, and labor shortages. Rising ingredient costs and the struggle to meet demand with fewer staff are forcing owners to do more with less every day.

While 2024 showed promising signs of slowdown, food cost is still an everyday headache. If you’re in this industry, you’ve probably felt the pinch in some way.

But here’s the thing: While you can’t control inflation or predict when supply chain issues will ease, you can control how efficiently your kitchen operates. One key move? Upgrading to equipment designed to save you money on energy, oil, and labor. That’s where Henny Penny comes in.

The Inflation Rollercoaster: More Than Just Food Costs

Foodservice inflation isn’t just about the skyrocketing prices of ingredients anymore. Utility bills are up, maintenance costs are higher, and with ongoing supply chain bottlenecks, it’s taking longer and costing more to get crucial equipment. It’s like a double whammy—restaurants are spending more on less, while also waiting longer for basic supplies.

With this kind of pressure, squeezing every bit of efficiency out of your kitchen is essential. Henny Penny fryers and holding cabinets can help you reduce your energy consumption, which can take the sting out of those increasing utility bills. Their energy-efficient designs use less power while maintaining top performance.

Stretching Your Oil Further

Speaking of rising costs, we all know how the price of oil has jumped. This is where Henny Penny fryers truly shine. Their innovative oil-saving technology ensures that you’re using oil more efficiently—meaning you buy less of it over time. If you’re frying all day long, the savings really start to add up. In fact, some operators have reported cutting their oil usage nearly in half. Run the numbers to see for yourself.

You can’t stop foodservice inflation, but reducing oil waste? That’s one thing you can control. See how we helped a regional fried chicken chain save on oil costs here.

Labor Shortage? Let the Equipment Do the Heavy Lifting

Let’s not forget the staffing challenges. Hiring and retaining kitchen staff has been a nightmare for many restaurants over the last few years, with more employees leaving the industry and fewer people looking to get into it. We’ve talked before about how difficult it is to keep staff in this climate, but now the focus has to be on making things easier for the employees you do have.

This is where the right equipment can make a world of difference. Henny Penny fryers and combi ovens feature designs that minimize the need for constant monitoring. They’re easy to use, enabling fewer staff to handle more tasks in the kitchen, so you can keep up with demand even when running a lean crew.

The Solution is Smarter, Not Harder

You don’t have control over foodservice inflation or supply chain problems, but you do have control over your kitchen’s efficiency. Investing in reliable, oil- and energy-saving equipment like Henny Penny fryers can help mitigate some of the pain that comes with rising costs and a shrinking workforce. In a time when everyone’s looking for ways to save, this might just be the edge you need.

When it comes to taking your foodservice establishment to new heights, Henny Penny products and HP Sales Northeast are the winning combination. From unmatched support and flexibility to cost savings and confidence in quality, this partnership offers a comprehensive solution for culinary success.

Don’t settle for anything less – help us elevate your foodservice experience today.

Call Us Today

Achieve Culinary Freedom with Henny Penny Fryers.

January 19, 2024 By Corey Meyers

So you’ve got your foodservice brand concept locked-in. You’ve worked on your menu and recipes for months. Now it’s time to fill out your commercial kitchen with fryers, combi ovens, holding cabinets, and more. You might not realize it, but you’re already on your way to choosing Henny Penny fryers over the competition.

In a world where some manufacturers lock you into turnkey programs and drown you in expensive marketing commitments, Henny Penny emerges as the beacon of freedom and quality. Choosing Henny Penny isn’t just a smart decision – it’s a liberation from the constraints imposed by other manufacturers.

Your Recipes, Your Identity.

Some fryer manufacturers resort to gimmicks, imposing restrictive measures on operators and They might invent words like “Broast,” which is just marketing jargon for pressure fried chicken. These manufacturers mandate the use of specific recipes and poultry providers, control geographic territories, demand royalty fees, enforce non-competes, and burden you with marketing fees and obligations. Restaurateurs looking for a turnkey franchise operation might be OK with that, but you don’t have to be.

On the other hand, Henny Penny champions your culinary freedom. There are no imposed recipes, no territorial restrictions, and no red tape. Instead, you get the freedom to express your culinary identity and provide customers with the same delicious food and service as the most renowned names in foodservice. You’re free to use our Henny Penny breading and seasonings without paying any extra licensing cost.

Innovation That Doesn’t Play Catch-Up.

Henny Penny fryers aren’t just about design – they embody engineering superiority. Increased load capacity, automatic oil filtration, load compensation, and extended oil longevity makes Henny Penny stand as the global leader in pressure fryers. Henny Penny has been setting the standard for equipment features while other pressure fryer manufacturers are playing catch-up.

Additionally, Henny Penny was the first to pioneer pressure frying technology back in 1954 when Chester Wagner patented the world’s first commercial pressure fryer. There’s a reason Henny Penny’s name is synonymous with pressure fried chicken.

It’s Hip To Be A Square.

When you hold a round bucket of water and spin it, what happens? The water sticks to the walls, right? The same thing happens in round fryers. Henny Penny’s commitment to innovation is evident all the way down to its square frypots; a stark contrast to some competitors.

Round frypots can result in chicken pieces sticking together during frying, making for extra work and uneven-looking chicken. On the other hand, square frypots create turbulence, preventing such issues.

So What Makes Pressure Frying So Special?

You want to sell fried chicken. It makes sense – fried chicken is insanely popular. When you consider the cost involved and opportunity for profit, adding fried chicken to your menu is a no-brainer. There’s a reason successful restaurant brands like Chick-fil-A, KFC, Lee’s Famous Recipe, and Cracker Barrel trust Henny Penny with their chicken program while keeping their corporate identity.

When it comes to frying proteins […] there’s no substitute to the pressure fryer. Since less moisture is lost during the cooking process, the finished protein is extra juicy and superior in terms of flavor and tenderness. And since pressure frying seals in natural flavors while sealing out excess oil, the product not only tastes better, but it’s healthier too!
Henny Penny: Open Vs. Pressure Frying

Superior taste, texture, and flavor tops the list of reasons why pressure fried chicken is so good. High-volume Restaurants and QSR’s are switching to Henny Penny’s new Velocity fryer due to it’s increased output and less oil volume. The Velocity Series comes with a built-in, automatic oil filtration system and top-off, making it the perfect high-volume solution to save oil, labor, and time. When paired with our heated holding cabinets, you get even more life out of your food.

A Better Way to Add a Fried Chicken Program with Henny Penny.

FREE E-BOOK:
FROM SOURCING TO SERVING

Everything you need to know about adding chicken to your menu:
a free eBook from the chicken experts at Henny Penny.

In a landscape filled with limitations and gimmicks, Henny Penny rises as the beacon of liberation for restaurateurs and chefs. Choose Henny Penny to break free from the shackles imposed by competitors, lead with innovation, and elevate your foodservice to unprecedented levels. It’s not just about fryers; it’s about choosing a partner that believes in your culinary vision – choose HP Sales Northeast and Henny Penny.

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How the New F5 Fryer Ensures Food Quality and Consistency

May 1, 2023 By Corey Meyers

The restaurant industry has had its fair share of challenges in recent years. The pandemic took aim at struggles that owners and operators were already facing: labor shortages and the rising cost of food and oil. Many now need a way to make up for these losses, and prioritizing food quality and consistency is a great place to start. The Henny Penny F5 fryer is here to help.

Henny Penny’s new low oil volume F5 fryer is here for foodservice operators looking to save money on oil and take the worry out of frying.

New and improved features transform back-of-house frying operations and offer a simpler way to focus on what really matters: your guests.

What’s New About F5: Henny Penny’s Latest Low Oil Volume Fryer

May 1, 2023 By Corey Meyers

In 2009, Henny Penny introduced Evolution Elite, the industry’s first reduced-oil capacity fryer.

Now, we’re celebrating the newest generation! The latest low oil volume fryer, called ‘F5’, combines innovation and simplicity to improve kitchen efficiency and reduce operational heartburn.

So, how is the new F5 fryer different compared to the previous Evolution Elite model? Discover what stands out about the latest in low oil volume frying technology on HennyPenny.com.

Exclusive Download

6 Mistakes to Avoid in Your Frying Program (and how to fix them)

Learn the 6 mistakes we see when it comes to frying, what to do about them, and get a frying program analysis worksheet for operators.

Download Here

Introducing The Henny Penny F5

April 24, 2023 By Corey Meyers

The next big thing in frying is here.

Introducing the game-changing F5 Series by Henny Penny – a next-generation fryer that’s redefining the industry standard. Experience the ultimate combination of power and efficiency with our low oil volume fryer, designed to make frying easier and more intuitive than ever before!

A difference you can touch, swipe, or both.

The intuitive touch-and-swipe interface allows for easy operation with less than three touches required to fry or express filter. It’s durable 7” touchscreen design features 4mm tempered glass, built-in troubleshooting prompts and help guides, and is ENERGY STAR® rated for energy efficiency.

Henny Penny’s F5 is designed to make your life easier. They’ve minimized user error and product waste by incorporating simple, icon- or picture-based functions. So now, anyone can use it without any hassle!

Built from the ground up.

The sleek, thoughtful design features smooth lines and flat surfaces, making wipe-downs a snap. Additionally, the F5’s powerful wash system features an 8-GPM filter pump and newly designed nozzle that targets fryer corners to clear debris more effectively.

With its sleek kitchen-proof design and simplified controls, the F5 Series is anything but basic. Upgrade to the F5 Series and enjoy the latest in cutting-edge fryer technology.

Oil Savings Calculator

High-volume operations using low oil volume frying effectively see thousands of dollars in annual oil savings alone — often paying off the purchase price of the fryer in just a few years. How much money can we save your operation?

Try Henny Penny’s Oil Savings Calculator

E-Book’s

The F5 is designed to deliver the most remarkable frying experience on the market — fast at filtering, consistent in quality production and intuitive for all users. As a way to introduce this revolutionary new fryer to you, we’d like to share some e-book’s. Check them out and tell us what you think!